Real Estate Standard Operating Procedure (SOP) Development
‘Done For You’ Real Estate Standard Operating Procedures (SOPs)
The goal of Real Estate Standard Operating Procedure (SOP) Development is to create new processes for activities in your business that are not yet standardized or following any type of step-by-step procedure.
Each SOP Development Session will result in a very detailed, 8 – 20+ page, step-by-step, Standard Operating Procedure for a specific, distinct workflow in your business.
(Note: Our Process Optimization Services are a better fit if you’re looking to streamline, systematize, and standardize your already existing processes.)
Why We Require SOPs To Work With Our Virtual Assistants
At REVAS, we require detailed, step-by-step Standard Operating Procedures that must be approved by our Training Manager before a new Client can get started with our Virtual Assistants.
This requirement was instituted after years of watching hundreds of real estate professionals randomly delegating a mish-mash of unclear assignments to their VAs before ultimately fizzling out, failing, and quitting.
This is hell for the Assistant, and a waste of your time, energy, and money.
Ultimately this boils down to #2 out of the 3 primary reasons companies fail with Virtual Assistants:
The 3 Reasons Companies Fail With Virtual Assistants
- Choosing the wrong TASKS to outsource.
- Inadequate PROCESSES for Virtual Assistants to follow.
- Hiring the wrong PERSON for the job.
Real Estate Standard Operating Procedure Development is the solution to #2.
When a Virtual Assistant has to work on a task with inadequate processes to follow, they will be over-stressed, and dislike their job.
That’s because they still feel the same pressure to succeed, but without the necessary tools to succeed.
Clear, step-by-step Standard Operating Procedures are one of the most important tools to successfully delegate tasks to Virtual Assistants and build a more scalable, manageable business.
What’s Inside A ‘REVAS-Style’ Standard Operating Procedure?
At REVAS, we’re used to coordinating Virtual teams on complex projects for multiple stakeholders simultaneously.
It’s what we do.
As a result of this in-depth (and often painstaking) experience, we’ve mastered the art of creating comprehensive, easy-to-follow SOPs.
Interestingly enough, we’ve also found many of our smartest clients arrived at the exact same approach independently.
In other words: this appears to be just the right way to do it.
A better SOP now = less waste & less training costs later.
The more you spend on the latter, the more you’ll be inclined to invest in the former.
A REVAS-Style Standard Operating Procedure will almost always include:
- A straightforward Table of Contents or Index to easily navigate the SOP.
- At-a-glance task requirements, like logins, passwords, software, and downloads.
- Detailed, step-by-step instructions written in clear, plain English.
- Screenshots, graphs, infographics, and/or diagrams to explain key points.
- Occasionally even external links to video & audio training materials.
The goal of our Standard Operating Procedure Development Service is creating a document so comprehensive that anyone can follow it to achieve your desired result with little to no additional guidance.
Each SOP we develop for you is another step toward a more systematic, streamlined, and manageable business.
How It Works: Booking An SOP Development Session With REVAS
It’s an interesting challenge, as an outsider looking in, to build a systematic, step-by-step Standard Operating Procedure for activities that occur in your business. The solution to this challenge, as with all things at REVAS, is thinking Process-Based, not People-Based™.
That means we of course follow an SOP for creating your SOPs!
Here is a rough five step outline of how it works:
Step One: Diagnostic Interview & Consultation.
The first step is a comprehensive diagnostic interview & consultation. Depending on the particular workflow for which we’re building your SOP, we might be talking to you, your staff, or even booking multiple one-on-one & conference calls. The goal is to understand the activity from the perspective of those most familiar with it.
Step Two: The Task Itself.
Next, we’ll experiment with actually doing the task itself. There’s no substitute for hands-on experience with the work itself. In some cases where actually doing the task hands-on is not possible, we’ll even do mock calls, sandboxed versions, and simulations of the task(s) required in the SOP, just to be sure we’re understanding everything.
Step Three: Q&A.
Nine times out of ten, this process will then yield some questions about the task, or areas that require further clarification. We’ll take much less input this time around, but we’ll still most likely have one last call or group conference to finalize all the details.
Step Four: Re-Approach to The Task Itself.
Wrapping up the SOP Development, we’ll go through the task one last time, taking into account all we’ve learned. During this go-round, we’ll also be meticulously recording, screenshotting, and mapping out every step in the process, to prepare for creating the final step-by-step Standard Operating Procedure document.
Step Five: Creating the SOP Document(s).
Lastly, we’ll take our notes & details from Step Four, and distill them down into an easily understood, step-by-step Standard Operating Procedure document. This is basically like an instruction manual for your particular task or workflow, recorded in comprehensive detail.
The end goal is a comprehensive & straightforward SOP doc that anyone can follow to get to work with little or no additional training.
Systematic, step-by-step Standard Operating Procedures will help make your business more efficient, easier to manage, and ultimately will help cut costs & grow profits.