Real Estate Answering Service

Real Estate Answering Service

On-Demand 24×7 US-based Real Estate Live Answering Service

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Real Estate Answering Service

Goal:

To handle all incoming calls, including up to 24×7 inbound call answering services, with comprehensive call reporting (including call recordings, call statistics, and ongoing feedback & optimization).

How It Works:

This is basically the same as having your local inbound call center or receptionist(s). We can manage any type of call receiving, from general inbound inquiries to inbound sales leads, to customer service & support. If you are a property manager looking for a call receiving & dispatch center, we even have a specialized service devoted specifically to your needs.

Regardless of your situation, the first step is to determine the best way to integrate outsourced virtual assistants into your call handling processes. We can work any hours you require and depending on your own phone systems, we can even live-transfer calls directly to you as if we were sitting in the office. We can provide call center veterans, skilled in salesmanship or customer service – depending on your requirements.

That said, there are obviously certain types of inbound calls that are more appropriate to answer in-house, locally, if at all possible. We can work with you to determine the best combination of outsourced call receiving & in-house, local call routing. Plus, we can even help train your dedicated virtual assistant(s) and develop scripts for common call types.

Pros:

Never miss a call again. Get your calls answered live (as much as 24x7x365) by a trained, dedicated human resource who is familiar with your business & campaign objectives. Capture more warm leads, improve your closing ratio, and provide better, more accessible client support.

Cons:

Not necessarily appropriate to answer 100% of your inbound calls (some calls will be better routed directly to your local staff). Requires frequent monitoring & optimization to ensure consistently high quality performance.

Work Estimate:

One of the greatest values in outsourcing your inbound call receiving to an established call center is that you’ll have the perk of resource sharing. If your call volume is insufficient to justify a full-time worker, but you’d still like full-time coverage (160 hours / month, 8×5), we can arrange this by splitting your human resource’s time on multiple similar campaigns. This means you can get full-time coverage for the cost of a part-time worker, without sacrificing quality.

In general, you can expect a minimum of 80 – 100 work hours per month to get 9am – 5pm coverage 5 days per week (a savings of 50%). Depending on your call volume, 24×7 coverage can sometimes require as little as 160 – 320 work hours per month (a 50 – 80% savings compared to hiring a dedicated human resource for total number of work hours!).