Inbound Call Receiving, Routing, And Reporting
To handle all incoming calls, including up to 24×7 inbound call answering services, with comprehensive call reporting (including call recordings, call statistics, and ongoing feedback & optimization).
How It Works:
This is basically the same as having your local inbound call center or receptionist(s). We can manage any type of call receiving, from general inbound inquiries, to inbound sales leads, to customer service & support. If you are a property manager looking for a call receiving & dispatch center, we even have a specialized service devoted specifically to your needs.
Regardless of your situation, the first step is to determine the best way to integrate outsourced virtual assistants into your call handling processes. We can work any hours you require, and depending on your own phone systems, we can even live-transfer calls directly to you as if we were sitting in the office. We can provide call center veterans, skilled in salesmanship or customer service – depending on your requirements.
That said, there are obviously certain types of inbound calls that are more appropriate to answer in-house, locally, if at all possible. We can work with you to determine the best combination of outsourced call receiving & in-house, local call routing. Plus, we can even help train your dedicated virtual assistant(s) and develop scripts for common call types.