REVAS Frequently Asked Questions
Index of Questions:
- Why pay extra for REVAS vs. hiring an assistant directly?
- What should I do first, if I’m not sure where to start?
- What are the differences between US-based and Overseas Virtual Assistants?
- How is it possible for REVAS to offer so many different services?
- Do my Virtual Assistant Work Hours ever expire?
- How soon can my Real Estate Virtual Assistant get started?
- Where are your Overseas Virtual Assistants located?
- Can I speak to my Virtual Assistant before hiring them?
- How can REVAS keep my information secure?
- Can I pay a Bonus or Commission to my Virtual Assistants?
Why pay more for a fully managed solution like REVAS, when you could hire your own assistant direct, for less?
This is a great question, because it’s true:
You can go to a site like Upwork and hire a low-level Overseas Virtual Assistant for as little as $3.50 per hour, while with REVAS you’ll pay $6 – $12.
You can probably hire a Personal Assistant locally (US-based, and in-person) for $10 – $15 per hour, while with REVAS you’ll pay $18 – $24.
While you might be able to save a few bucks in the short-term, there’s a reason companies of all sizes invest in sub-contractors and outsourcing:
In the long run, you’ll save plenty: in time, energy, and money!!
Here are some of the most common problems you’ll avoid, and extra benefits you’ll receive, by using a company like REVAS instead of hiring your Virtual Assistant(s) directly…
This is an excellent question, because it shows you’re reflecting on the deep complexity of real estate outsourcing & automation.
Our Service & Pricing Menu is 180+ pages long for a reason:
Successfully using Real Estate Virtual Assistant Services is complicated.
Luckily, if you’re feeling overwhelmed, or not sure where to start, there is a simple, easy-to-understand recipe for success you can follow.
This approach, proven in action by thousands of real estate companies from around the world, will ensure you have success working with Real Estate Virtual Assistants.
The first and most obvious difference between US-based VAs and Overseas VAs is price!
US-based VAs will cost about 2x as much per hour compared to the equivalent Overseas VA handling the same task.
However, price is only one factor, and frequently is not the most important one…
One of the most common concerns we hear from prospective Clients, especially if they haven’t seen our Testimonials or spoken to our References, goes something like this:
How can REVAS provide so many different services, while maintaining quality? Isn’t it bad to be too broad?
Indeed, it is dangerous to build a business too broadly, trying to “be everything to everyone.”
At REVAS, we strive to do the exact opposite:
To be the best in the world at our narrow area of specialization:
Real Estate Outsourcing & Automation.
And while it may seem at first glance that what we do covers a broad range of skills & talent requirements, from Transaction Coordination to Telemarketing to Tech Support, in fact things are a lot simpler once you look “under the hood.”
Many are surprised to learn that everything we do can be boiled down to only 3 simple skillsets…
While it depends on your specific campaign & situation, the simple answer is:
In general, any Virtual Assistant Work Hours you purchase will expire after 10 weeks (70 days).
You can almost always roll over any unused hours onto your next Invoice (if you renew within 70 days). After 70 days, all other unused work hours expire.
However, the only time this ever really comes up is on project-based work, or for your very first invoice, because…
We have Real Estate Virtual Assistants available and ready to work during most shifts, at all times.
Our team is completely focused on real estate tasks, so training is never a big hurdle.
That means it should take only 24 – 72 hours (1 – 3 days) from when you pay your first Invoice, to when your Virtual Assistant is up & running.
REVAS Clients are always growing, pausing, modifying, and renewing their services, which means we’re flexible to get you started very fast. Juggling hundreds of work hours per day from dozens of campaigns, occurring in timezones from New Zealand to California, we’re very comfortable rapidly changing workloads.
There is one huge caveat to all of this though, and is by far the largest source of delays when getting started, especially for new Clients…
Our Overseas VAs are from several different countries, depending on the type of work they do.
This is easiest to answer from the perspective of ‘The Two Types of Virtual Assistant Tasks’: Voice and Admin.
Nearly all our Virtual Assistants who work on Voice Tasks are located in…
This is an interesting question, because the short answer is definitely:
Of course, yes!
Or at least, sort of…
The reason for this is that, when working with REVAS, there are several prerequisites to fulfill before it makes any sense to start speaking to your potential Virtual Assistant(s).
Due to our Process-Based, Not People-Based™ approach, we always focus on your Process first, and on the People – your Virtual Assistant(s) – second.
Here are the first few steps that come before speaking to your Virtual Assistant, and why we do it this way…
If you’re planning to use a Virtual Assistant or cloud-based software to handle any sensitive data, security is always a top concern.
In this matter, we follow a variety of industry best-practices, guided by our CEO directly.
The most important thing to remember about data security is actually true about everything we do at REVAS:
A Person is not a solution to a Problem without a Process.
When it comes to keeping your information secure, then, the Process always comes first!
In that sense, we follow a straightforward 5 Point Process to guide all our approaches to data security, from technical security, to staff oversight, to strategic planning…
First off, we’re very happy to hear you’re even considering paying a Bonus to your Virtual Assistants!
If they’re receiving a Bonus from you, that means your Campaign is going well, and you are generating enough profit on your investment to incentivize your VA Team and “pay it forward.”
And, the simple answer to this question is:
You absolutely can pay a Bonus or “Commission” to your REVAS Virtual Assistants.
However, there are some critical caveats to exactly how this process must work, to make sure we both stay in compliance with local & interstate Real Estate Regulations.